Payment Terms and Conditions

If you have any queries about our product range or require more information, we can be contacted
by email:       

sales@polymersplus.co.uk

Telephone Number +44-(0) 1202 679182 Monday - Friday

Telephone Number +44-(0) 1202 665495 Tuesday - Saturday

Due to an increase in bank charges for credit/debit cards we have now implemented a minimum order charge of £10.00

To make ordering our products as straight forward as possible we have two printable Order Forms for you to use. Please click on the General Order Form link and/or the Rectangular Wooden Frame Order Form link above (select which is relevant) and print the page.

Please note that both Forms can be printed in portrait format however, the Rectangular Wooden Frame Order Form is best printed in landscape format as it will provide more space to enter relevant information. Instructions for this will be found in the top right of the form.

UK Customers:
Cheque with order payable to Polymers Plus, or by credit/debit card (not Amex, American Express, Diners Club or JCB). Please provide numbers and expiry date. To minimise the possibility of fraud, card details should be supplied by telephone or post or in two emails.

Export Customers:
By sterling cheque from their bank in favour of Polymers Plus, or by credit/debit card.

Over the last few years Postage & Packaging charges have risen regularly and the Post Office has also introduced size and weight restrictions. Due to this our standard UK postage & packaging charge is now £5.50 for most orders.
Exceptions to the above are:
£4.50 for lighter orders such as bases and brushes.

A courier service is available for larger orders and we will compare the costs with the Royal Mail services and seek the most economical way of sending goods to our clients. These services are quoted on an individual order basis.

All prices include a minimal amount towards packaging costs.

Export Customers will be quoted for larger orders, prior to mailing, after the order has been packed and weighed.

IMPORTANT NOTICE FOR CLIENTS FROM THE USA: Due to recent courier loses, and prohibitive insurance charges for delivery to the USA we have now had to changed our policy to supply only. This means that we will still happily manufacture frames for USA clients BUT will no longer arrange delivery, the client will have to arrange for their own delivery to their destination and insure the parcel themselves. We appreciate that this may cause some initial concern but this will allow the client to negotiate the best terms with Fedex who are happy to cover this for the USA.

Prompt Delivery: We will telephone you if despatch cannot be made within 14 days of receipt of your order.

Refunds: If goods are not suitable for any reason and returned undamaged within 7 days we will give a refund or credit for the cost of the goods but we do reserve the right to charge an adimistration fee of £5.00 to cover restocking. We do not refund postage & packing charges.

Free Samples: A small sample piece of all Polymin grades and papers are available for testing, on request.